Privacy Policy

Who we are

Our website address is: https://www.seraphis.com.au.
We are Seraphis Solutions Pty Ltd (ABN 44 688 762 085), a company registered in Australia providing online game server rental services.
You can contact us at: support@seraphis.com.au

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

Account & Server Rental Information

When you rent a game server or create an account, we collect your name, email address, billing information, IP address, and other technical details to provision your server. This information is used to manage your account, deliver the service, provide support, and process payments.

Data Hosting

Your data (including server files and account information) is stored on servers located in Australia. Some third-party services (e.g., analytics or payment processors) may store data in other jurisdictions.

Support & Communications

If you contact us for support, we may collect your name, email address, and information about your issue. This data is only used to resolve your request and improve service quality.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Payment Information

We do not store your credit card details. Payments are securely processed via third-party providers namely PayPal. Their privacy policies apply to your transaction and can be viewed on their website.

Game Server Logs & Usage Data

We may collect metadata (such as server logs, IP addresses, CPU/RAM usage) to monitor system health and enforce our Terms of Service. We do not monitor in-game content, chat, or gameplay unless required by law or to investigate abuse. As per our Terms of Service, you are responsible for the content and activity on your hosted server. We may share data with legal authorities if required to investigate abuse, fraud, or illegal activities

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the service indicates acceptance of any revisions.